Bug Tracking vs. Crash Reporting

Two different but very important parts of building great software.

crash-reporting vs bug tracking
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Read time: 5 minutes

A common misconception about BugSplat is that we are another form of a bug tracking tool. That is wrong. We are not. We are a crash reporting tool, but we pair perfectly with bug trackers.

Knowing the difference between bug trackers and crash reporters could really save you tons of time when it comes to supporting your software. That means more time to develop the features you and your customers care about — rather than constantly having to put out fires.

First off, what are Bug Trackers?

Using a bug tracking tool is an incredibly important part of your development process. We know that. You know that. Without your bug tracking or defect tracking tracking tool, your team wouldn’t be able to log known bugs and update each other as they get fixed.

It is an incredibly important part of fixing your bugs and keeping your team on point.

No debate with you there. We actually think it’s so important that we integrated our service with the most popular bug tracking tools on the market. If your team uses BugZilla, JIRA, FogBugz, Axosoft, VSTS or Devtrack, you can integrate it seamlessly with your BugSplat account when you finish reading.

What is Crash Reporting? Why is it different from bug tracking? And why is it important for my team?

Man, you have a lot of questions. Ok, bear with me and I’ll get to each one of them.

Crash reporters are programs that enable you to capture specific information about a user crash as it happens. They record all of the important information during a critical event experienced by your user so you can decode what happened and fix it faster.

Development teams use crash reporters for three main reasons:

  1. They vastly improve the feedback and information you get from your customers when they encounter problems.

  2. They allow your team to target those bugs that are the largest nuisance for your user base.

  3. They remove the need to struggle to reproduce a user crash.

These three things together mean that implementing a crash reporting tool into your application is the most economic way for your team to handle user crashes.

A Perfect Match.

This all means that you should be using both in the process of developing and supporting your software application. Luckily, that is easy because BugSplat crash reporting integrates with your favorite bug tracking applications.

Listen, we know that every team feels like there are more defects to fix than there is time to fix them — but managing these defects with a bug tracker only goes so far.

Using a crash reporting tool allows you to prioritize defects using real data on how much of a negative effect they are having on your users. You get actual data on what are the HIGH PRIORITY DEFECTS so that you can fix them now and then measure the effectiveness of that fix.

This process saves development teams time and energy. It standardizes your approach to dealing with user crashes and gives you all the tools you need to support truly excellent software."

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