Localized Support Responses for Windows C++, .NET and MacOS

BugSplat's Support Response feature allows developers to display a localized message to their users at the time of a crash. The Support Response feature is currently supported by our Windows C++, .NET, and Mac OS integrations and support for other platforms is coming soon. The following steps will allow you to create a localized Support Response message for all crashes in your database. These same steps can be applied to create localized stack key specific Support Response messages as well.

  1. Log into the web application and navigate to the Support Response page to edit the default support response for your database
  2. Create a new key for the localized version of your support message by typing a value in the key field. You'll want to remember what you typed here for later.
  3. Enter a subject for your support message. This subject is for internal use only and will not be displayed to the customer.
  4. Configure Custom Support Response
  5. In the code you use to initialize BugSplat provide the value you used for key from step 2.
  6. Windows C++


    Mac OS

  7. Generate a crash and ensure that the correct support response is loaded, you should see your translated message.
  8. Configure Custom Support Response