Bad refund policies stink. You shouldn't get run around when you're asking for a refund you deserve. We encourage you to reach out to us when you're unhappy with your account. Please contact our support team for any reason, and we will take care of you.
The most important thing is that you're happy and confident with what you're getting from BugSplat. Each case is different and we'll do our best to offer you the correct refund based on your special circumstances.
If you're not, then please send us an email, let us know us what's up, and we'll work with you to make sure you're happy.