Security at BugSplat

The BugSplat services are hosted in Amazon Web Services facilities in the USA. All of the Company’s servers are in a virtual private cloud network with access control lists that prevent unauthorized requests getting to our internal network.

Customer data is stored in a private Amazon database. There is no direct external access to this database. Customer data is backed up multiple times a day.

External access to customer data requires BugSplat login credentials. All data is delivered through the BugSplat web services over secure HTTPS connections.

The BugSplat website is regularly scanned for security issues. Vulnerabilities are triaged and addressed in priority order.

The data sub-processors used by BugSplat are:

  • Amazon Web Services
  • Loggly, a service of SolarWinds Worldwide