What is the optional “technical support response” feature?
This feature allows applications to display a message to the user after they have submitted a crash report. The message can either be a general message for Crashes, or it can be specific to a BugSplat Stack Key. Display of the technical support response is controlled by settings at the BugSplat website.
Here’s how you control this option.
- Select any Stack Key from the Summary page. You’ll get a page similar to what’s shown below.
- On the above page, select the “technical support response” link. You’ll get a page similar to what’s shown below. This page is used to create a Stack Key specific message. If the Subject and Message fields are not empty, a technical response will be displayed for new crashes with this Stack Key. To control the default technical response message, select the default message “here” link shown below.
- The default message page shown below controls the default technical support response message in a similar manner. This is the message that will be displayed if there is no Stack Key specific message for a crash report.