Updated May 16, 2018
The policy specifically addresses the following areas:
This policy does not apply to the practices of companies not owned or controlled by BugSplat (including Developers) or to people whom BugSplat does not employ or manage.
This Section provides information on the collection and use of information from End Users.
The Services collect certain information that does not personally identify End Users who access or use applications that use the Services. This information includes, but is not limited to, computer state information, information relating to how an application functions, and the type of computer hardware and operating system being used.
Developers may also use certain features of the Services that will allow BugSplat to collect some End Users’ personally identifiable information and feedback that End Users voluntarily provide. For example, end users may provide BugSplat with their email addresses so that the Developers can contact them. BugSplat captures all of this information on Developers’ behalf so that they can understand and improve their applications and communicate with users about their experience with the applications. BugSplat requires Developers to use BugSplat to collect information solely for these purposes, and to observe all applicable laws and regulations.
The information BugSplat collects about End Users and their activities is the property of the Developer, not of BugSplat. The information collected by the Services from End Users is used to provide Developers with insight into the functionality of and engagement with their applications, including any problems that occur. Our algorithms process and analyze the data separately for each Developer, so if you are an End User of multiple Developers that are BugSplat’s customers your information is not shared across Developers. However, BugSplat does aggregate information across Developers in a non-personally identifiable way. Such aggregate and anonymous information is used by BugSplat to (i) improve the Services, (ii) create analysis of trends or behaviors and (iii) other similar uses, but always in an aggregate and anonymous way.
Except as provided below in Section 3, we never divulge End User data to anyone other than the Developer on whose behalf we are collecting and analyzing its End User data.
Collection of information is at the discretion of each Developer, so please consult with the Developer whose application you are using as to how to opt out of collection of information by BugSplat.
This Section provides information on the collection and use of information from Developers.
BugSplat collects the following information from Developers:
BugSplat collects information relating to the usage of the Services from Developers in order to better provide the service to Developers, to improve the performance of the Services generally, and to bill them appropriately for use of the Service.
When you create an account with BugSplat, you will provide us with certain personally identifiable information, such as but not limited to your name, contact information, company name and account user name and password. We recognize that this information is very important to you and we will never divulge any of your personally identifiable information to anyone without your permission except as needed to provide Services to you and as described in Section 3 below.
Our primary goal in collecting information from you is to provide you with a great experience while using our websites and to allow us to provide the Services to you. We use personal information solely for the purpose of contacting you with respect to your use of the Services, providing the Services to you and generally facilitating your use of the Services, or informing you about features of our Services that may be of interest to you.
In order to customize the online user experience, improve the Services generally, and provide Developers with useful statistics and analysis regarding use of the Services, we may use certain aggregate, anonymous information, including, without limitation, Services usage information, for such purpose, but never in a manner in which the Developer or any End User identity is reasonably ascertainable.
You may review, update, correct or delete the personally identifiable information in your BugSplat account where it is inaccurate by contacting us. If you would like us to delete your BugSplat account in our system, please contact us at email@example.com with a request that we delete your personally identifiable information from our database. We will use commercially reasonable efforts to honor your request. If you request that your personally identifiable information be deleted from our records, there may be a brief delay in our processing that request, while we verify that the request is valid and originates from you as opposed to an unauthorized third party. If you request that your information be deleted, we reserve the right to terminate and/or limit your access to the Services, as we may need such information to provide the Services to you. We may retain an archived copy of your records as required by law or for legitimate business purposes. If your personally identifiable information changes, you may contact us to correct, update or delete and deactivate our record of your personally identifiable information.
This Section applies to information collected from End Users and Developers, as well as visitors to the BugSplat website.
What precautions does BugSplat take to ensure the security of information collected?
BugSplat has implemented reasonable security measures in order to protect both personal and nonpersonal information from loss, misuse and unauthorized access, disclosure, alteration or destruction.
Under what circumstances will BugSplat share my information with third parties?
Except for the provision of End User information relating to a specific Developer’s application to that Developer as described above, BugSplat will never give your information to, or share your information with, any third party except as provided below (which disclosure shall always be in accordance with applicable law). BugSplat will share information about you only as follows:
Our websites and the Services are not directed to children and BugSplat does not knowingly collect any personally identifiable information from children under 13 years of age. If you learn that BugSplat has collected any personally identifiable information from children under 13 years of age, please contact us at firstname.lastname@example.org.
When you visit our websites, our servers automatically record certain information in our log files. This web log information includes your IP address, browser type, operating system, the referring web page, pages visited, and cookie information (discussed further below). Like many websites, we use web log information, along with cookies and similar technologies, to operate our websites, better understand how they are used, resolve technical problems, and enhance your experience on our websites.
Although most web browsers automatically accept cookies, your browser setting can usually be modified to decline cookies or alert you when a website is attempting to place a cookie on your computer. Consult the help manual for your browser for detailed information. If you choose to decline cookies, you may lose some of the functionality associated with the Services or the BugSplat websites.
If you've entered into a data processing agreement (DPA) with BugSplat you have additional rights