Crash Report Client is an Unreal Engine tool that allows developers to capture C++ crash reports from supported platforms. At crash time, a dialog is shown to the user so that they may add comments or replication steps to the details of the report. Once the crash report is submitted, it’s pushed to one of Epic’s servers so that developers can review the crash and fix the underlying issue.
Often, the crash is a result of code that wasn’t written by Epic. Crashes frequently occur in game code and not in the code of the underlying engine. By default, crashes in game code are not sent to the game developer which results in a lack of visibility into their program’s stability.
The Crash Report Client can be easily modified to send the code to a server controlled by the game programmers. Unfortunately, configuring the Crash Report Client to post to another server is not sufficient as the dialog the user sees still indicates that the crash report will be sent to Epic Games. Seeing an Epic Games branded dialog as opposed to a dialog branded by the game the user is playing is awkward and makes the user less likely to submit the crash report. Branding the Crash Report Client improves the user experience at one of the most frustrating points of gameplay.
Unreal Engine is open source and is open for modification. This allows for experienced developers to customize aspects of the engine to better support their game. Less experienced developers are less likely to customize the Crash Report Client dialog because of a lack of informational material in the forums and documentation. This guide attempts to provide developers with the resources they need to customize the Crash Report Client dialog and improve the user experience during their game’s most frustrating moments.
Customizing the Crash Report Client requires minimal changes to the Unreal Engine source code. Unreal Engine’s codebase seems intimidatingly large at first glance and the most difficult part about customizing the engine is deciding where to make changes. The following guide will walk you through obtaining, building, and customizing the Unreal Engine source code in order to customize the Crash Report Client dialog.
After completing this tutorial your Crash Report Client dialog should look like this:
Before customizing Unreal Engine you will need to obtain a copy of the engine’s source code. To download a copy of the UE4 source code a GitHub account must be connected with your Epic Game’s account 1. For more information about connecting your GitHub account to your Epic Games account please see this doc. After your Epic Games and GitHub accounts have been connected you’ll be invited to the Epic Games organization on GitHub where you’ll have access to the EpicGames/UnrealEngine repository. Clone the Unreal Engine repo using git so that modifications can be made on your local system.
After the Unreal Engine source has been downloaded follow the steps in the Getting Up and Running section of the repository’s README.md file to install dependencies and prepare your system for building the engine. Once you’ve finished the steps in the Getting Up and Running section make sure you can start the editor from within your debugger (Visual Studio on Windows, Xcode on macOS, etc).
Customizing the Engine
This guide focuses on the
within the UE4 solution.
Once you’ve installed the prerequisites and built the UE4 solution you will only need to build the
CrashReportClient and CrashReportClientEditor projects for your changes to take effect within the editor and
packaged builds. Building the entirety of Unreal Engine can take several hours so building only the
CrashReportClient and CrashReportClientEditor projects will save you significant amounts of time. Within the
CrashReportClient project, there are a few particularly interesting files. This guide will focus on
The Crash Report Client dialog is built on top of Unreal Engine’s Slate UI Framework
and the dialog styles
are defined in
CrashReportClientStyle.cpp. To add an image to the dialog, we’ll need to create
a new image
brush and make an image available to the dialog at runtime. To provide an image to the dialog at run time,
create a directory
UnrealEngine/Engine/Content/Slate/CrashReportClient. In the directory you
paste a copy of a
Brand.png file you plan to use for the dialog’s banner.
This file should be approximately 600px in width and 260px in height.
Next, we’ll need to define a new image brush in the Crash Report Client dialog’s style set. Defining an
image brush in the style set ensures that the asset is available to the Slate dialog at runtime. In
CrashReportClientStyle.cpp add the following line of code (at the time of writing we added this
to line 74)
The line of code above defines a new Image Brush located in the
directory with the
Brand.png and a requested size of width 600px and height 264px. The Image Brush asset
can now be
referenced in the style set by using the key
Brand. In our experience you must add an entry
into the style
set instead of declaring the asset in the dialog directly, otherwise, the image will not load at runtime.
After we’ve defined our Brand image we need to add it to the Slate dialog. Adding an image to the dialog
can be achieved by modifying the dialog’s Slate definition in
SCrashReportClient.cpp. To display an image
add the following code snippet (at the time of writing we added this to line 78 just under the comment “//
Stuff anchored to the top”):
The code above defines a new vertical box
Slot in the parent
SVerticalBox with an
height and a small amount of padding. Inside this slot, a new Slate element of type
constructed by passing the reference to the Brand Image Brush to
SNew’s Image factory function.
At this point, you can test the changes you’ve made to the UE4 Crash Report Client dialog. If you’ve
launched the editor from Visual Studio all you need to do to test the Crash Report Client changes is
CrashReportClient project and select build ensuring the
Development_Editor configuration is
still selected. After the build finishes run the UE4 project using the
within Visual Studio to load the Select or Create New Project dialog.
To test the changes to the dialog, we’ve provided a sample project that will crash a few seconds after it’s
started. You can find our sample project here. Clone the sample project and open it from the Select or Create
New Project dialog. If the
Floating Actor does not appear, follow the directions in our sample
you’ve gotten the floating actor to appear, click the Play button to start the game. If everything is
correctly you should see the Crash Report Client dialog after a few seconds. If you get an error that the
engine modules are out of date, open the .sln file for your UE4 project and build/run from there instead.
Notice that the dialog is sized incorrectly - the extra size the Brand image takes up squishes the text
We can improve the design of the Crash Report Client dialog by increasing its height. To increase the height
of the dialog modify the following line in
The next step is to change the wording in the dialog. For studios that develop games using C++, it makes
to send the crash reports to BugSplat instead of Epic’s servers so that developers can identify and diagnose
their most critical issues. Replacing the Epic-specific text in the dialog with something related to your
company or studio is more likely to yield high-quality crash submissions from your users. To remove Epic
specific text from the dialog modify the following lines in
Finally, it doesn’t make much sense to display a non-symbolicated stack trace to users after the game is
launched. For most players seeing an unsymbolicated stack trace is likely to confuse them and increase
friction between them and sending a crash report. Let’s take out that dialog by replacing the following
(at the time of writing we removed lines
We don’t want users seeing stack traces after release, however, during pre-release testing showing a stack
trace makes much more sense, especially when Unreal Engine can locate symbols and symbolicate the stack
trace in the dialog (this is the case for crashes that happen in the editor). Let’s use compiler
conditionals to create two versions of the Crash Report Client dialog in
That’s it! You’ve just learned how to customize the Crash Report Client and improved the user experience when it matters most. Happy splattin’!
If you want to allow people to work on your game without having to build your version of the engine, you can build a redistributable version by following these steps. A straightforward way to package the Unreal Engine is by using the Unreal Automation Tool to create a custom engine ‘drop’2. Several Unreal Engine drops can live side by side on a system so that developers can use the drop that best suits the needs of their game.
The following steps can be used to create an Unreal Engine drop on Windows:
- Clone the Unreal Engine source code
UE4.slnwith Visual Studio 2017 or Visual Studio 2019
- Make the code changes specified in the Customization section of this document
- Verify you can build and run UE4 and that it contains all the changes that you made in the previous step
- In the UnrealEngine (root) directory run the Unreal Automation Tool to build a version of your
customized engine for Win64 (this step requires Visual Studio 2017, the build will fail if you only have
Visual Studio 2019 installed on your system):
- The result will be saved in
UnrealEngine\LocalBuilds. Run the following to copy some additional files into your engine drop:
- In your
- You can now run
LocalBuilds\Engine\Windows\Binariesto create games with your customized engine!
- To open projects with your customized engine you’ll need to edit the .uproject file and change the
EngineAssociation field. You can find the value to put here by opening regedit and navigating to
HKEY_CURRENT_USER\Software\Epic Games\Unreal Engine\Builds. Use the name value of the key that corresponds to the path to your
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