We're a small, agile, bootstrapped software business that builds amazing tools for developers obsessed with application performance.
Since 2004, our crash reporting tools have helped developers just like you identify and fix bugs before they impact your users, making your software more stable and you more productive.
The BugSplat team is SUPER responsive and helpful whenever we reach out!
Karl Schmidt
Technical Director, Gasket Games
BugSplat's impact on our product quality and customer satisfaction is remarkable. Their technical expertise and lightning-fast responsiveness make them a truly valued development partner.
Jason Antonacci
Senior DevOps Engineer, SketchUp
BugSplat started in 2004 as an informal side project by David P and a couple of friends.
Dave and the gang had built and maintained crash reporting tools at much larger software companies in their previous roles. This experience led them to three big takeaways:
However, back in the day, there wasn't a self-service crash reporting tool available on the open market. If you wanted access to application crash data, you had to build and maintain a crash reporter in-house.
For larger companies, this wasn't an issue. The company that Dave worked for could afford to throw a team of six developers full-time at building and maintaining a crash reporter.
However, if you weren't part of the Fortune 1000, dedicating those kinds of dev resources came with a real cost, and many teams were left in the lurch deciding whether to build tools vs features. It's a problem that we still see to this day.
Sensing market and developer need—the team started building and expanding on the BugSplat project in 2004. Nights and weekends were dedicated to development as the team fell quickly into the heady experience of building something new, fun, and exciting.
In 2004, BugSplat was launched with our friends at SketchUp being the first customer.
The next big change came in the mid-2010s, when an influx of fresh energy—Joey P and Bobby G—helped turn the team's side project into a full-blown business. At that time there were a handful of exciting customers and developer advocates, but a lot of work to do to build the business, shape the product, and deliver it to a wider audience. Since then, we've been hard at work doing just that and have built a tool that developers count on to more cleanly and easily support their apps and game projects.
Through it all, we've maintained a laser focus on providing our users with the best possible data on application crashes, keeping our application easy to use, building the features important to our users, and providing excellent customer support.
To this day, we're still 100% bootstrapped and independent. That means we only answer to you, our customer, and our only goal is to make BugSplat the best dev tool on the market. We believe that software teams don't need to be huge to make a huge impact, that good tools are usable, straightforward, and reliable.
If you're a BugSplat user, thank you for making this happen. If you're not a user yet, please consider signing up.
Cheers,
Started as a side project
Bootstrapped and independent
Crashes processed
Of installed games and apps supported
It sounds obvious, but we really pride ourselves on how we interact with our customers. Everyone on the team handles support—full stop. We've never lost track of the fact that, as a bootstrapped software business our customers are our biggest supporters. They've put lots of trust in us to do the best job possible. We do our best to give back every time we interact with them.
Being a small team, we ask our team members to handle a wide range of roles. It's a bit of a cliché at this point—but having people owning and understanding multiple facets of the product and business leads to a huge bump in innovation, engagement, and personal growth. We wouldn't have it any other way.
How often has a small development task run into unseen difficulties and taken two or three times the time and effort initially predicted? The answer: all the f&(*ing time. That's why we're dedicated to doing less, better. We don't want to get lost in the weeds trying to out-feature anyone. We build straightforward, useful, and powerful tools—not overly complicated ones.
BugSplat has our headquarters in Boulder, CO, where we onboard team members and host all-hands meetings. However, our team is fully remote and has been since the beginning. One of the greatest things about working on a computer for a living is the freedom it can provide people. We're trying to maximize that for people who join our team. The bottom line for us is that great work can happen anywhere.
BugSplat is proud to be part of Pledge 1% initiative—our commitment to give back 1% of profits to causes we care about. Right now, that means supporting efforts like Stripe's Carbon Capture program to help fight climate change. We're especially interested in organizations working on sustainability, inclusion, and building a better tech industry. If that's you, we'd love to hear from you.
We're always excited to connect with developers who are passionate about making better software.